Policies

Terms: Visa, Mastercard, C.O.D., cash, company check or prepaid. Net 30 day terms are available with an approved credit application (Financial information may be required; allow 5-7 business days for review). Where credit has been established, terms will be Net 30 days. C.O.D., company check is subject to credit approval.

Shipping: Freight charges are F.O.B. Madison, TN. Delivery via UPS unless alternate arrangements are specified.

Pricing: All prices are subject to change without notice. Goods will be shipped at prices in effect at time of shipping.

Returns: No goods shall be returned without prior authorization and the return authorization number must be clearly marked on the out side of any box returned. Defective merchandise will be exchanged or credited to your account. No cash refunds. Goods being returned not due to an error of the supplier will be charged a 25% restocking fee.

Returned checks: Returned checks will be subject to a $20.00 charge.

Refusals: Any unclaimed, undelivered, or refused orders will be subject to a 25% restocking charge in addition to all freight charges. Please contact our customer service department immediately if one of your orders is returned to shipper for any reason.

Claim: Llovet Sales Co. must be notified within 5 days from receipt of goods where there is a claim of shortage or other error in shipping.

Thread: We cannot assume any responsibility for this merchandise after same has been converted from its original form as delivered to you. Since the conditions of use, washing, pressing and cleaning, etc., vary in the use of yarns and threads, the purchaser should assure him or herself by preliminary test that dye fastness of the yarn or thread is suitable for its particular use. This is important, since no yarn or thread is 100% colorfast to crocking or washing under all conditions. We cannot be responsible for any consequential damages since the value of the thread is so disproportionate to the value of the goods into which it is stitched.